Shipping policy

SHIPPING RATES

Standard

Calculated at checkout

 4-8 business days
USPS Priority Mail Calculated at checkout
 3-5 business days
UPS Next Day Air Calculated at checkout 2 business days
International Standard* Calculated at checkout 4-8 weeks
International Express* Calculated at checkout 8-10 business days
  • Orders ship Monday through Friday excluding major holidays, most ship within one business day of purchase but please allow 3 days for processing.
  • Please allow an additional 7 business days of processing time for Solid Gold Chains.

PACKAGE PROTECTION

If your order has package protection you are covered for:

  • Lost/Missing packages
  • Stolen packages
  • Items damaged in shipping (does not include issues related to defects)

2 DAY AND OVERNIGHT SHIPPING

  • Deadline is 8 AM PST
  • Can't be delivered on weekends
  • Can't be shipped to P.O. Boxes

INTERNATIONAL SHIPPING

  • Free shipping promotions do not apply to international orders
  • International shipments may be subject to duties, taxes, handling, and/or other charges by the country of import. These fees are not included in the cost of your order and are not reimbursed by King Ice.
  • Customs regulations in the U.S.A. require that we display the full product value on the package, even if the product was purchased at a discount). Please check with your country’s customs office to determine any additional costs before placing your order.
  • If an international package is returned to sender we will hold the package and notify you by email when we receive it and offer the option to purchase a re-shipment. Please note King Ice does not cover re-shipping fees for situations outside of our control.

*ALERT: USPS/Standard shipping is temporarily suspending international mail acceptance for some destinations. Please visit the USPS international status page for the latest updates.

 

TERMS

  1. Estimated times are provided by the mail carrier and are NOT guaranteed
  2. Shipments to Alaska, Hawaii, the Virgin Islands, and Puerto Rico may require additional fees and shipping time
  3. Lost Packages: King Ice gives mail carriers the entire shipping time frame before taking further actions, at which point we are happy to open a claim with the carrier on your behalf 626-339-3642